Shipping & Delivery Policy
Any shipping and delivery matters are governed by this policy (“Shipping & Delivery Policy”)
1. Delivery charges
a. You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers to provide you with the best possible rates, where applicable.
b. In certain cases, you may be offered free shipping based on certain criteria that we define at our discretion.
c. All taxes are included with the list prices except Octroi, if applicable in your region.
d. For International shipping please contact us before placing your order. For some shipments delivered outside the India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.
2. Dispatch time
Please check the dispatch timeline under product description.
3. Delivery time
The delivery time is approximately 5 working days for domestic shipments from the date of dispatch within India. For international shipments, the delivery time is approximately 10 working days from the date of dispatch from the studio. Deliveries will be made to the address provided by you at the time of the order. Though we endeavour to ensure that the shipment reaches you in time, there may be delays due to unforeseen circumstances.
4. Shipment Tracking
Once you place an order, you may track the status of the shipment via a link that we provide. If you have any questions, you can reach us at contact details mentioned at the start of this Shipping Policy
5. Damaged / Defective goods
If the goods you receive are damaged or defective or not matching your order, please do not accept the order. In some cases, you may be asked to retain the order. In such a case, you will be required to intimate us about such cases within 24 hours of delivery. Please refer to our Returns & Exchange policy for more details. We do not except returns or exchange, especially on personalised products.
6. Product Returns
The shipping costs incurred for the return of any item(s) will be borne by you. Please refer to our Returns & Exchange policy for more details.