Privacy Policy


Privacy policy


The Joy Factory is committed to safeguarding the privacy of its website’s (“Site”) visitors.

1. Cookie Policy

1.1. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 1.2. The Joy Factory will not disclose its cookies to third parties except as required by a valid legal process such as a search warrant or court order.

2. Collection and use of information

2.1. User Account and Password

2.1.1. The username and password received by you, upon completion of the website’s registration process, shall remain your sole responsibility.

2.1.2. On the occasion of breach of security, You agree to notify us immediately and ensure you have exited your account before doing so.

2.1.3. However, on the occasion of withholding any such information, ¬¬¬¬The Joy Factory cannot and will not be held liable for any loss or damage arising from the same.

2.2. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

2.2.1. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services.

2.2.2. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details. The privacy policy of the Payment Service Provider will be applicable to the information provided on their website.

2.2.3. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier to deliver your products to your address). 2.2.4. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

2.3. Retaining personal information

2.3.1. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes, as specified in this Privacy Policy.

2.4. Security of Personal Information

2.4.1. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

2.4.2. All electronic financial transactions entered into through our website will be protected by encryption technology.

2.5. Financial Transactions

2.5.1. All our website financial transactions are handled through our payment services provider. We will share information with mentioned provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3. Withholding of information

3.1. We may withhold personal information that you request to the extent permitted by law.

3.2. You may instruct us at any time not to process your personal information for marketing purposes.

4. Disclosure of information

4.1. We shall not disclose or publish the aforementioned personal data or information to any third party without prior permission from you, unless such disclosure is necessary for compliance of a legal obligation.

4.2. We shall share such information, without obtaining your prior consent upon receiving a request in writing from any Government agency mandated under the law to obtain such sensitive personal information, stating the purpose of seeking such information.

5. User Consent

5.1. By using our website, You consent to the collection and use of your information as we have outlined in this policy and to our Terms & Conditions.

5.2. This Privacy Policy can change at any time to include / exclude clauses and The Joy Factory does not bear responsibility for updating Users on the same.

6. Third Party Rights

6.1. Nothing in this Agreement shall be taken as granting any rights expressly or implicitly whether contractual or statutory to persons other than you or us.

7. Breach of Policy

7.1. In the event of breach of the aforementioned conditions, in any way, or upon suspicion of breach of said conditions, in any way, we may – (a) send you one or more formal warnings; (b) temporarily suspend your access to our website; (c) permanently prohibit you from accessing our website; (f) commence legal action against you, whether for breach of contract or otherwise; and/or (g) suspend or delete your account on our website.

8. Governing Law

8.1. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, applicable authorities at Pune and Mumbai.